Customer Success Story -
"Nearshore Testing @WIBank"
Quality assurance at the Hessen Economic and Infrastructure Bank – The first flight in the nearshore test balloon
What are the essential requirements for performing quantitative and qualitative testing, and what measures must a company implement to ensure that testing can be conducted comprehensively, even in the context of future automation projects for new software applications? Can you explain the process of working with a nearshore team? Lastly, to what extent can external expertise assist in identifying and addressing gaps in the testing process?
Our partner, WIBank, wanted to find answers to all these questions by launching a test balloon to further develop its testing strategy in accordance with regulatory requirements. BBHT Solutions is pleased to have made an important contribution to this project. For three months, WIBank, BBHT, and BBHT Solutions, successfully navigated this path together.
BBHT has shown us how professional and transparent cooperation with a quality assurance service provider can be. Throughout the testing phase, we were in constant communication and worked together in a solution-oriented manner. This has been a valuable experience that will be of great benefit to us in the future!
The WIBank is the state development bank of Hesse and the central point of contact for all funding issues for private individuals, the commercial sector, freelancers, as well as municipalities and districts. With various funding programs, the WIBank supports Hesse in many ways and is active in structural, economic, social, and housing development. It acts independently in terms of organization and economy, and legally it is a dependent public-law institution and part of Helaba, the Hessen-Thuringia state bank.
We at BBHT Solutions are proud to have contributed significantly to the success story of WIBank through our strong partnership. Thanks to our close collaboration, we were able to drive the project forward quickly and efficiently. We successfully developed test cases and executed them on a regular basis, working closely with our on-site customer consultants throughout the entire integration test.
BBHT is a growing consulting company based in Frankfurt am Main and Münster, shaped by its employees. The employees specialize in the areas of agile and traditional project management, business analysis, business process management, business intelligence, quality management, and software development. The BBHT team consists of talented employees who bring IT, business, or banking experience.
The Positive Outcome for Our Clients
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The implementation of professional and standardized systems, along with customized processes aligned with the customer's methods, led to both immediate and long-lasting achievements.
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The use of a modern testing tool allowed for complete, revision-proof test documentation and progress monitoring.
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The training of employees in processes and systems enabled them to autonomously take over the testing systems after the test balloon was completed.
- The combination of nearshore testing in Cluj, Romania and on-site coordination ensured high-quality and economically attractive test execution.
Statistics
- 3 months of operation span
- 170 processed test cases
- 55 defects found
- 1 test manager/coordinator
- 1 tester - nearshore in our testing center in Cluj
- 10 project participants
- 4 companies involved
Tools
- Test management and execution, as well as defect management in Micro Focus ALM/Quality Center
- Creative and fast exchange for digital lessons learned on the MURAL platform
- GoToMeeting and Open Scape for remote exchange
- Quick and easy integration of employees by creating test cases in Excel and then importing them into Micro Focus ALM/Quality Center
A Client's Journey Discovering the Value of Nearshore
The Test Balloon is Being Prepared and Launched
In March 2020, the WIBank, together with BBHT and their nearshore partner, BBHT Solutions, launched the project. The objective was to facilitate the smooth transition of the 'Infoportal' reporting system by providing data management support, as well as to assist with the technical testing of the data center relocation.
Three phases were identified for this purpose. At the beginning, the focus was on knowledge transfer and analysis: together with WIBank, the status quo was assessed and specific approaches were discussed regarding test case creation and subsequent execution, in order to achieve a quantitative and qualitative improvement in test execution and the entire testing process.
The Test Balloon Gathers Momentum
After the analysis, BBHT Solutions, in collaboration with BBHT and WIBank, were able to transfer knowledge in a solution-oriented and cooperative manner. A test management concept was developed, and a defect management process that was practical for the customer was created. Creating test cases for future regression tests was the top priority, especially for those related to the transition, due to the required flexibility. Employee training on the new testing tool was crucial. By providing focused, topic-specific training, all participants were able to implement and use the tool independently and efficiently.
The Test Balloon Stays On Course
After the knowledge transfer, the third and final phase of the project began, which involved the test execution in close coordination with the employees of WIBank, as well as all other stakeholders and service providers necessary for a successful transition.
Thanks to the successful knowledge transfer, the tests were conducted quickly and efficiently, providing an overview of the first gaps and errors within the first few days. The newly defined defect management process allowed for a fast and structured handling of errors.
During the meetings, everyone had the same goal and worked towards it together. The team conducted daily discussions on defect creation and the handling of open and fixed defects, allowing for quick responses and efficient resolution of issues.
The Test Balloon Has Landed
BBHT conducted a digital 'lessons learned' session after the test balloon to identify challenges and opportunities for improvement in the future. As a result of the project's conclusions, BBHT provided WIBank with tailored guidance for the testing process, which will be incorporated into the further development of their testing management. BBHT is pleased to have offered this assistance and anticipates continuing to support WIBank's endeavors.
A Successful Completion
We are proud to have played a significant role in this exceptional project, and we extend our gratitude to WIBank for their collaborative and successful partnership.
Project Manager of The WIBank Success Story
Atilla-Bela Ciupe-Szabo
Attila Ciupe-Szabo is Senior Software Tester & Quality Manager at BBHT Solutions SRL in Cluj, Romania. With his expertise in testing and quality management, together with WIBank, he assumed responsibility for test step development, test execution and its documentation, as well as defect handling in Microfocus ALM. In addition, he was available to advise colleagues from the BBHT Beratungsgesellschaft and WIBank.